Customer Testimonials

Paper Mart was established in 1921 by the same family that owns it to this day. Excellent service has been a paramount element of our success. Below we share customer testimonials from people online who have purchased our products and experienced our service. We value our customers, and we would be honored to serve you. 


Customer Testimonials received via Yelp:

yelp-logoI’m a big fan of Paper Mart- they’re invaluable for my shipping supplies (I mail out lots of books and CDs).  Best prices I’ve found, fairly local, and speedy delivery- what could be better?? Very glad I found these guys. – S S. 1/18/17


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I really love buying stuff from Paper Mart.  I sell on Etsy from time to time, and I have a huge penchant for buying in bulk, so this place is heaven.

You can find boxes (paper, wood, metal, etc.) and other containers of all kinds.  I’m particularly fond of the kraft boxes for my custom carved antler jewelry–I like to stamp the lids with a stamp I made myself for one-of-a-kind packaging that was very inexpensive.

Lately, I’ve been really into mixing my own teas, so I bought a bunch of windowed tins (round and square) to give my blends away in.

I’ve researched a lot, and I haven’t found another place stateside with such excellent pricing. Plus, even with the economy shipping, it’s at my door in 7 days at the latest.

Their customer service is outstanding.  I prefer to order online, but I was having trouble 2 orders ago and called in. Marilyn C. was great–courteous and friendly–I could hear the smile in her voice.  Because of the customer service, ultra-fast shipping, and fantastic pricing, I not only give this place 5 stars, but I’ll offer up their name to anyone who asks for a good supplier of paper goods, containers, shipping supplies, wedding and shower supplies, etc.

– Emily J. 11/9/16


yelp-logoI have ordered our supplies from Papermart for a few years. They are responsive, have unique products and are great to work with. Recently I requested pricing on larger quantity bulk containers and was helped by Norma Jauregui. She is informed, quick and professional—great customer service! – TW S. 4/13/2016


yelp-logoI have ordered our supplies from Papermart for several years now, they are wonderful to work with. I had to call yesterday to get some information about one of the items and had the pleasure of speaking to Lisa Henry and she was absolutely wonderful and did everything she could to help me out. You go LIsa!!!! – Huma S. 4/9/2016


Customer Testimonials received via Facebook:

Facebook- customer testimonials

I placed my first order with Paper Mart today and was thrilled to get a real person to talk to almost immediately. I am planning a luau baby shower in June and combining a luau and a pink shower has me really scrambling. I had searched all the local craft stores (even some in another state), given up and spent hours on line with no success and I was stressed. Then….I got to talk to Lisa Henry at Paper Mart. She listened with patience and and real concern for what I needed to find before I lost my mind! She helped me find what I think is going to be the perfect solution to my luau/baby shower decor…..tons of baby pink ribbon to bomb my entire house with pink bows and ribbons draping on every palm tree, tiki pole, beach scene, surf board, etc. So excited and relieved not to have to look for ribbon any more. Thank you so much Lisa! You and Paper Mart are saving my sanity. Can’t wait til my order arrives! I’ll be needing ribbon for Christmas before you know it! Lol Thanks again! – Judy H. 4/25/16


Facebook- customer testimonials

I ordered for the first time from your company, and I have to say just how pleased I am! I do 90% of my shopping online, so I have had many, many different kinds of experiences and problems with many companies. But I can honesty say that my shopping experience with you was by far the best! Such a seamless transaction from beginning to delivery, that I am so grateful for! I will be ordering as many of my product needs from you as I can in the future! Thank you again for being such a great company! – Dorothy H.P. 3/5/16


Facebook- customer testimonials

I was having trouble getting the item into the cart. I used the on line chat and Helen was excellent. She helped me place the order and set up my account. I received confirmation that my order was on the way within 12 hours. I have stored this company into my favorites and will order from them again. Thank-you for such a pleasant experience. – Debbie T. 4/21/16


Facebook- customer testimonials

I have been ordering from Paper Mart for Years. Today I was in need of paper asap! I was able to talk to Johanna Hernandes personally and she helped me order everything I needed and have it here by next week just like I asked . Thank you for great customer service every time. – Tricia O. 4/29/16


Customer Testimonials received via email:

 

Email- customer testimonials Of all the internet business I deal with, you guys are the best. I thank you for your fast and accurate delivery, my shipment arrived today in perfect shape. I am still waiting for orders from other companies that were placed a week before this one.Thank you for excellent service.


Email- customer testimonials I just placed my first order with you and I just had to write to tell you what a wonderful experience I had with your company. I am impressed and very satisfied with your customer service. Everything about my shopping experience was excellent. Your website was user friendly and nicely displayed. Your merchandise selection was wonderful. Your prices are very good. And then, the final phase, your merchandise was very well packed and shipped very quickly. I am totally satisfied and happy with my order. I am a very happy customer.Thank you for your excellent service from beginning to end.


Email- customer testimonials

I just had to write to let you know how happy I am with your service and products. I had contacted several other companies to make purchases, and even placed several orders. You are the only company that processed the order when promised. The materials I ordered came in great condition, and are exactly what I wanted, and are just what your website presented them to be. I don’t usually contact companies this way. I’m actually rather new at ordering merchandise over the internet, and have been a nervous about the transactions, not knowing what to expect. I am so pleased with your company, I wish I needed to order more than I do. However, I will let as many people know about you as possible. Thank you again for your attention to detail, prompt service, and quality.


Email- customer testimonials Thank you very much. I was very satisfied with the service, product quality, packing of my shipment, communication and responsiveness that Paper Mart provided to me on my 1st order. Considering I am in New York, the service was as good as it could have been if I were in California. Feel free to use me as a reference in any way you may wish.


Email- customer testimonials

The main reason I wrote was to let you know that you definitely do have the lowest prices offered, and I’ve been spreading the word about you to everyone I know that needs any type of packaging products.  Every supply catalog I receive I compare to yours, and none that I have received so far has beaten your prices.   As a business owner, I can’t thank you enough.  Keep up the great work!  You definitely have a faithful customer with me!


Email- customer testimonials

WOW! I LOVE YOU GUYS… I have a small online business and work very hard to give excellent customer service.  You are truly the best and I will continue to send business your way. Please thank everyone involved!


                       

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