Customer Testimonials

Paper Mart was established in 1921 by the same family that owns it to this day. Excellent service has been a paramount element of our success. Below we share customer testimonials from people online who have purchased our products and experienced our service. We value our customers, and we would be honored to serve you. 


Customer Testimonials received via Yelp:

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Paper Mart has a good selection of Kraft envelopes. You can order online and pick it up for free. They have great people behind the counter and is willing to assist.

– Jack B. 11/9/17


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Last week I received my first order from Paper Mart. There were 3 boxes, and I could tell when I picked up the first box that I was in trouble. It was much too light – it was empty. Long story short – a roll of wrapping paper disappeared in transit.

I have never had such a pleasant experience with customer service! I worked with Joanne, and she was not only professional, but she was charming. She did solve my problem, and she was very helpful and kind in every step of the process. I don’t know if the paper was stolen or misplaced, but Paper Mart replaced it and everything is good on my end. 

I am a brand new customer, but I was treated with respect, calls were returned promptly, and everything was as it should be. I first called the day it happened, and Joanne made appropriate notes on my file, so when I called to follow up everything was in order. Great service and wonderful products – what more could I ask for?

I am a very happy customer, and will be glad to give Paper Mart any repeat business I can. I am an individual and not a business, but that didn’t make any difference to Joanne in her professional response to me. What a pleasure it is to see folks who take pride in their work and reputation. The prices are great, the quality is very good, and the people are exceptional.

– Kathy J. 9/19/17


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My company purchases a hard to find item from Paper mart. Their customer service is top notch, the item is always available and they offer pick up which saves a bundle on shipping. 

I highly recommend them.  thanks paper mart for making life easy

– Darren M. 7/31/17


 

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I use Paper Mart a lot and I just placed my order on Tuesday and with regular ground shipping at no charge I received my order today (Friday) with no mistakes.
I have never had Paper Mart mix-up my order, once I made a mistake on my order and called them and they told me to return it and they would credit my card, which they did with not problem. Awesome customer service.
They have so many unique things for birthdays, weddings etc.
I just purchased some Mason Jars in different sizes, mini colored and clear Chinese take out boxes, wrapping paper, gift bags and beautiful wired ribbons.

I highly recommend them for your party needs.
There website is awesome and easy to use and checkout, they are located in OC.

I have never been disappointed with Paper Mart and their prices are better than Amazon.
They accept all major credit cards, they deliver big orders in their trucks or small orders via UPS or Fed Exp. No order is to small!

– Emma T. 4/28/17

 


Customer Testimonials received via Facebook:

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So very pleased with all my orders with Paper Mart. I have bought many products and have always been pleased with quality, shipping, customer service!

– Leslie G. 11/19/17


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There was a problem with order that was not cancelled, however Paper Mart contacted with me and solve the issues. They got the boxes back for no charge. Excellent customer service. I will definitely buy again. Thank you

– Erol K. 11/8/17


Facebook- customer testimonials

I have been using Paper Mart for a few years now for my tutu and hair bow business. I have ordered from other companies as well to compare pricing, quality and customer service. Nothing compares to Paper Mart in any of those areas. They are extremely dependable and provide excellent quality products. This is extremely important to me and my business as the quality is reflected in my overall product. Thank you for all that you do!

– Melissa  8/17/17


Facebook- customer testimonials

I am STOKED that I found out that papermart is for more than just craft supplies. I just switched to having them supply all my shipping materials after using uline for the last 3 years. I will be saving about $1800 a year – largely because of their free shipping to local businesses.

Many thanks from Groomatorium Inc in Ontario. Your boxes will carry traditional shaving gear all around the world!

For a business my size, $1,800 goes a long way, and I am very thankful!

– Ron W. 6/23/17


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I’ve been using Paper Mart since I launched my gift bag marketing company last September. My first order was my bags for the inserts I do in all the bags I create for events and other forms of distribution. I was given a will be delivered by date and was very pleasantly surprised when it arrived 2 days sooner.

My clients and event attendees love the bags because they are so unique. It has really helped my new service grow. Thank you for a great selection, and for helping my company start and remain successful.

– Rhonda H. 5/26/17


Customer Testimonials received via Email:

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Of all the internet business I deal with, you guys are the best. I thank you for your fast and accurate delivery, my shipment arrived today in perfect shape. I am still waiting for orders from other companies that were placed a week before this one. Thank you for excellent service.


Email- customer testimonials

I just placed my first order with you and I just had to write to tell you what a wonderful experience I had with your company. I am impressed and very satisfied with your customer service. Everything about my shopping experience was excellent. Your website was user-friendly and nicely displayed. Your merchandise selection was wonderful. Your prices are very good. And then, the final phase, your merchandise was very well packed and shipped very quickly. I am totally satisfied and happy with my order. I am a very happy customer. Thank you for your excellent service from beginning to end.


Email- customer testimonials

I just had to write to let you know how happy I am with your service and products. I had contacted several other companies to make purchases, and even placed several orders. You are the only company that processed the order when promised. The materials I ordered came in great condition, and are exactly what I wanted, and are just what your website presented them to be. I don’t usually contact companies this way. I’m actually rather new at ordering merchandise over the internet, and have been a nervous about the transactions, not knowing what to expect. I am so pleased with your company, I wish I needed to order more than I do. However, I will let as many people know about you as possible. Thank you again for your attention to detail, prompt service, and quality.


Email- customer testimonials

Thank you very much. I was very satisfied with the service, product quality, packing of my shipment, communication, and responsiveness that Paper Mart provided to me on my 1st order. Considering I am in New York, the service was as good as it could have been if I were in California. Feel free to use me as a reference in any way you may wish.


Email- customer testimonials

The main reason I wrote was to let you know that you definitely do have the lowest prices offered, and I’ve been spreading the word about you to everyone I know that needs any type of packaging products.  Every supply catalog I receive I compare to yours, and none that I have received so far has beaten your prices.   As a business owner, I can’t thank you enough.  Keep up the great work!  You definitely have a faithful customer with me!


Email- customer testimonials

WOW! I LOVE YOU GUYS… I have a small online business and work very hard to give excellent customer service.  You are truly the best and I will continue to send business your way. Please thank everyone involved!


                       

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