Meet Claudia Guerrero, our Customer Service Manager and a member of the Paper Mart family for just over a year. She is also this week’s newest feature for our Employee Spotlight series. Last month, Claudia was awarded Paper Mart’s Office Employee of the Quarter Award for Q1. Check out her Q&A below to learn about her daily tasks, favorite tv show and more!
What do you do at Paper Mart? Manager, Customer Support
How long have you worked here? 1 Year 3 Months
Tell us what a typical day at work for you entails. 1) Managing customer service call center. 2) Handling escalated customer calls 3) Call monitoring and coaching.
What do you like best about working at Paper Mart? That we are family owned and have been in business for 97 years. We have a great family environment. Everyone in my department rocks!
Before Paper Mart, what was the most unusual/interesting job you had? Windshield Repair & Replacement
Apart from your work at Paper Mart, what are some side projects or hobbies you have outside of the office/warehouse? Currently going to school to obtain my BS degree.
If you had to eat one type of food for the rest of your life, what would it be? Waffles with warm maple syrup & strawberries
Would you rather go back in time or in the future? Why? To the future, time travel sounds fun. Curious to see how mankind evolves.
Describe what you were like at age 10. According to my mom, I loved to play with my dolls and terrorize my brother.
What is the first concert you attended? Duran, Duran & Lenny Kravitz
What’s your all-time favorite TV show? The Fresh Prince of Bel Air
The Paper Mart Family
Paper Mart is a 4th generation owned & operated family business. 2018 is our 97th year in business and our 20th year on the web. We pride ourselves in being the largest discount packaging supply company in the United States. Retail, Food, and Industrial Packaging items are our specialties. We currently list for sale over 26,000 items. Our goal is to sell the best for less. The Paper Mart family includes over 250 employees all working together to deliver the best products and service in the industry. We believe that each individual on our team plays an important role in making Paper Mart a great place to work and grow.
Interested in joining the Paper Mart team? Click here to visit our careers page.