When it comes to inspiring individuals, we’re happy to recognize and celebrate our very own Senior Customer Care Lead, Stephany Garcia. Stephany has been part of the Paper Mart family for over 7 years. If you’re local, you may have met her at Will Call! Recently, Stephany was recognized for her outstanding leadership and sunny disposition with our prestigious Circle of Excellence, Employee of the Quarter Award. As a member of the Paper Mart team, Stephany is beloved for her willingness to help and valuable customer support insight. As an individual, Stephany is our go-to movie aficionado with great taste in music. Read on to learn more about Stephany here!
What do you do at Paper Mart? I’m a Sr. Customer Care Lead.
How long have you worked at Paper Mart? 7-1/2 years.
What does a typical day at Paper Mart for you entail? A typical day for me always starts with coffee. Then I’ll begin to update reports, assist our customers with any issues they may have with their orders, and provide any assistance and/or coaching to our wonderful Customer Care and Will Call teams throughout the day.
What do you like best about working at Paper Mart? What’s your favorite Paper Mart memory? The people of course! I’ve made some great friends here through the years.
My favorite memories have been our previous Parking Lot Sales – meeting with our local customers face to face is always great. One of my favorite recent memories was our 100th Year Anniversary Company Party! It was a blast.
Before Paper Mart, what was the most interesting job you’ve had? Growing up, my father owned video store rental businesses. I watched TONS of movies and met a lot of great folks. I learned so much from working alongside my Pops!
Apart from your work at Paper Mart, what are some of your side projects or hobbies? I’m a big fan of Halloween or anything spooky so I try to attend any conventions or pop-ups when I can. If not, you will catch my daughter and I out and about at the beach, catching a movie, shopping, or reading.
If you had to eat one type of food for the rest of your life, what would it be? That’s easy! Tacos! But they would need to be from my hometown (lol!).
Would you rather go back in time or in the future? Why? The future. I would love to see how technology and how our everyday living has changed.
What were you like as a child? I was very tomboy-ish and spent my time outside with my best friends in the neighborhood – riding bikes, roller blading, and playing baseball in the street. Great times.
What was the first concert you attended? Nelly and the St. Lunatics / Jagged Edge in Los Angeles!
What’s your favorite all-time favorite TV show? There’s a few, Game of Thrones (of course), and the classics, Law & Order: SVU and Grey’s Anatomy. I’m also currently loving Yellowstone and 9-1-1.
What is your favorite Paper Mart product and why do you love it? There’s many, but some of my top favs would be our deco mesh, printed ribbon for wreath making, and our decorative washi tape for my planner.
The Paper Mart Team
Paper Mart is a 4th generation owned and operated family business. For over 100 years, we have devoted ourselves to helping our customers, their business, and our community with quality packaging supplies and outstanding customer service.
From our humble beginnings in a small, Los Angeles garage to a leading voice in the packaging industry, we’ve watched our family grow to 250+ team members. If you’re interested in joining the Paper Mart team, visit our careers page today.