Paper Mart customers have enjoyed high-quality packaging at low prices for nearly 100 years. Ever since starting out in the garage behind the Frick family home in 1921, we’ve remained a family owned and operated business. We were California Towel Supply then and patriarch G.A. Frick served as both salesman and deliveryman while his wife Emma handled the bookkeeping. Through difficult times like the Great Depression and World War II, they were able to keep the business afloat. Then expand the company to focus on the restaurant industry and consumables such as cleaning or janitorial supplies, paper towels, and shipping materials.
In 1964, we became Paper Mart and shifted from a salesman style business to a discount mail order service specializing in packaging supplies. By 1995, third-generation owners John and Tom Frick realized the value of a then-burgeoning internet. Paper Mart then became one of the very first online distributors. We’ve come a long way in 96 years. But the truth is, we owe our success to our Paper Mart customers.
Frankly, we wouldn’t be anywhere without you, which is why we pride ourselves on providing unparalleled customer service. That means not only offering high-quality packaging materials but also providing them for the lowest possible price. With our Low Price Guarantee, we’ll match or beat any advertised price for any identical in-stock item. By the way, that applies to all 26,000+ items you can find at Paper Mart. We want to make it quick, easy, and fun for customers. Allowing them to pick exactly what style and look they want for their packaging materials. It doesn’t matter what industry they’re in. That’s why we have a little of everything, even unique or hard to find items at amazing prices!
Our business relationship is not over after we receive your order. We want to know if Paper Mart customers are not completely satisfied with their packaging orders, we want to hear about it. Our live chat option gives us the ability to address issues quickly. It also allows us to provide a prompt resolution to any customer concern. We also enjoy engaging with our customers on social media and maintaining very active and responsive Facebook, Pinterest, and YouTube accounts. If you haven’t already, come give us a Like or Follow!
We love hearing from Paper Mart customers. Especially when it’s about how happy they are with their service! Like Cynthia Claus, owner of Bugs and Hisses Soap:
“I am thrilled with the quality, workmanship, helpfulness and prompt service. They are always precise with my orders and have never had a problem with them in over 7 years.”
Or Jan Heppert who helps run a Boy Scout fundraiser every holiday season:
“We have been shopping with Paper Mart for more than 10 years and are always pleased with the customer service and the excellent product they turn out. I would recommend them to any and all. The quality and quantity are just what a busy Boy Scout troop needs to wrap up more than 2500 gifts per year!”
Or even someone like Melanie S. who just loves to bake:
“I bake a lot and need to order bakery boxes in bulk. Looking at other websites, sometimes the shipping can easily be 50% of the total cost! I’m so glad I found this place in Orange County. Their selection is amazing and their customer service rocks.”
Those are just a few examples of satisfied customers seeking affordable, quality packaging materials. Feel free to also check out our reviews and customer testimonials on Yelp and other retail review sites.
Stevie Award for Sales & Customer Service
Since we put so much emphasis on customer service, we were thrilled and deeply honored to receive the Stevie Award this year at the 11th Annual Stevie Awards for Sales & Customer Service. Out of 2,300 nominated companies, Paper Mart was recognized in the eCommerce Customer Service Award category which highlights customer service, business development, and sales professionalism. It’s great to be recognized, but what we appreciate more is that this lets us know that we’re doing something right.
But we couldn’t have done it without you, our customer. That’s why we strive to give back in any way we can. In June of this year, Paper Mart sponsored the ribbon-cutting ceremony at Orange, California’s very first Boys & Girls Clubhouse and donated $10,000 to the Orange Boys & Girls Cub Organization which provides support, education, and community to any and all children in need. We also held our 3rd Annual Paper Mart Parking Lot Sale this year where shoppers and families joined us for snacks and prizes as well as over 70 pallets full of terrific deals on amazing packaging products!
Going the Extra Mile For Paper Mart Customers
Community events are always exciting, but we still put in the hard work every day in our warehouse. We are focused on fulfilling orders and getting them shipped usually on the very same day the order was place. Even if it means going the extra mile. The Orange County Business Journal paid us a visit last Cyber Monday where even the President of Paper Mart herself was chipping in to get everything ready on time. But of course, we still find plenty of time for a little fun with team-building events like last year’s Ugly Sweater Contest.
Paper Mart is proud to be the largest discount packaging supplier in the United States. We are still continuing to expand and find ways to give Paper Mart customers new and more beautiful products. We are so committed to ensuring that your order is correct and accurate that we offer a Product Satisfaction Guarantee. If you aren’t completely satisfied with your purchase, you have 30 days to return it for a full refund, exchange, or credit towards your next order.
Our first priority is our Paper Mart customers. So, from everyone at Paper Mart, thank you for shopping with us!